We’re extremely proud of the reputation we’ve gained over the years at Netcom ICT.
Having been providing our services for over two decades now, we’ve grown, expanded and developed extensively since we first started back in 1992, but we’ve always had the same aim of continually striving to satisfy our customers.
Regularly receiving extremely positive feedback about our ICT in secondary schools services, it doesn’t matter whether we’re working on a short, quick project or one that’s going to take several months to complete, we always ensure the work that’s carried out is done to the standard that’s going to make our customers want to feed back positively on it.
Even without their feedback, however, we’re confident that the products and services we provide are going to be perfect for our customers’ needs.
And the reason why we can be so confident is that we listen.
From the very first moment we start talking to a customer, we take the time to understand exactly what it is they’re looking for, right down the intricate specifics.
We discuss the problems they’re having, what they believe is needed and draw on our knowledge and experience to provide a range of options that would offer the perfect solution for their needs.
At no point do we assume that the customer wants something. We don’t guess on any aspect, no matter how small or insignificant it may be and we never go ahead on anything if we’re not completely confident that it’s what the customer wants.
The reason behind this is that when assumptions are made, mistakes aren’t usually that far behind. It doesn’t matter how much experience we’ve got or how many times we’ve provided a similar solution in the past, if we assume something for a client because of what we’ve done previously, there’s every possibility that that one assumption could ruin the entire project.
Generally speaking, it’s the little things that can cause the most problems here, as it’s the little things that can have the most impact when done correctly.
For example, let’s imagine we were designing an ICT suite and we assumed that upon entering the classroom, the teacher would go straight to their teaching point. We therefore moved one or two desks to offer a clear walkway.
However, if it turned out that the teacher in fact only sparsely used their teaching point and instead preferred to speak to the class in small groups, having a clear walkway to the front of the classroom could be both pointless and a waste of space.
Whether it’s a large scale project for ICT in schools or something much smaller, we’re confident that no matter what your needs are, we’ll meet them perfectly every single time.